Terms & Conditions
These Terms will apply to any Order that Simpler Utilities Private Limited (“we”) accepts from you via the App, the website or any other medium, including any Order that is changed under paragraph 4. Note that unless you accept these Terms, you will not be able to place an Order.
We may change the Terms from time to time and it is the current version which will apply to each Order when you place it. We will notify you of changes to the Terms by email.
Please read these Terms carefully and make sure that you understand them before placing an Order. The Terms restrict Our liability to you in certain circumstances. If you need to contact Us at any time about an Order you may do so as set out in paragraph 13.
When the following words are used in these Terms, this is what they will mean:
We/Our/Us: Simpler Utilities Private Limited,
When We use the words “writing” or “written” in these Terms, this will include e-mail, text
messages and notifications via the App;
You/Your: The customer and/or consumer of Services;
App: Simpler and its mobile applications on all platforms;
Event Outside Our Control: any occurrences or circumstances over which we have no control as described in paragraph 2 and including (without limitation) the unavailability of any Service Provider, key personnel or key materials without which We are unable to provide the Services;
Item: any garment or article on which you want our services rendered in connection with an Order;
Order: your order for the Services as set out in the order format submitted via the App or other media;
Services: Car Care, Dry Cleaning, Laundry and other allied services processed and delivered to your nominated address;
Service Time: Time slot assigned by Us to our agent and/or service partner in order to provide said services to you;
Service Providers / Service Partners: any third party with whom we contract in order to assist us in providing the said Services; and
Terms: these terms and conditions as amended from time to time;
Please ensure that you check the details of your Order before submitting it as We will not be liable to you for any errors you make. For example, please check carefully that you correctly identify each Item. If you think that you may have made a mistake, please contact Us as set out in paragraph 13. We will confirm any changes to your Order by contacting you as necessary. Changes are also dealt with under paragraph 4.
Submission of an Order does not create a contract between us. The contract arises when We send you a notification in the app and/or a text message to your mobile phone number and/or email address confirming the acceptance of your Order.
We will assign an order number to each Order and inform you of it when We accept the Order.
Please quote the order number in all subsequent contact with Us.
If for any reason We are unable to fulfil your Order, We will let you know by email/text message/phone call.
You may make a change to an Order at any time before the collection time set out or while our delivery agent and/or Service Partner is at the designated address submitted by you. With your consent and at our discretion, We may make a change to your Order as an alternative to cancelling it in the circumstances set out in paragraph 1 or in the exercise of our discretion under paragraph 8.
Where changes are made to an Order under either of the preceding sub-paragraphs We will re-issue the Order confirmation to you via email/text message/call.
You have the following limited rights to cancel an Order.
You may cancel your Order in the following circumstances:
at any time up to one hour before the service time set out in Our communication of acceptance of your Order via the App; or
at any time before the service time set out in Our communication of acceptance of your Order by contacting our Customer Care at firstname.lastname@example.org or calling us on our Customer Care number; or
after We have collected your Item(s) if We are affected by an Event Outside Our Control
You acknowledge that (subject to paragraph 2) once an Item has been collected from you we have begun to provide the Services to you and that any rights of cancellation you may have under the respective laws or regulations will be lost.
We may cancel your Order and the contract between you and Us in the following circumstances:
as a result of an Event Outside Our Control; or
if you fail to make Items available for processing in the service time; or
if we consider that any Item does not correspond with the Order, is damaged, has no information about its content or cleaning instructions, or does not fall within those Items which we accept.
Subject to paragraph 11, We will use reasonable endeavours to collect and re-deliver Items at the times specified in the Order but we cannot guarantee to do so. We will use reasonable endeavours to communicate any delay to you by in-app notifications, text messages, phone, or email.
If you cancel a confirmed order, a reasonable 'cancellation charge' will be levied to you.
If you are not available to accept redelivery of Items, we will contact you by phone or email to arrange redelivery at your convenience.
If delivery is not possible due to customer being unavailable at the designated service time, a redelivery charge of ₹ 30 will be charged for each consequent attempt of delivery. Simpler will endeavour to find a suitable redelivery time.
If you have failed to accept or arrange redelivery of an Item for more than 30 days after the redelivery date specified in the Order we may dispose of the Item or donate it to an accredited charity of Our choice.
You may arrange to have Items collected from, or re-delivered to, a third party, on condition that you do so at your own risk and the third party is prepared to sign an acknowledgement on your behalf.
You may, by written instructions to us, request Us to leave an Item in an agreed location without providing Us with a signature of acknowledgement. If you do so, it is at Our discretion and entirely at your own risk and we shall not be liable to you for any damage or loss of Items re-delivered on this basis.
We will provide the Services with reasonable care and skill in accordance with good industry standards.
We will not be liable for any delay or non-performance of our Services where you have failed to provide accurate information in your Order, for example if an address is incomplete or inaccurate, or if you are incommunicable, or if you fail to accept redelivery of Items in accordance with an order.
We may contact you by phone or email if we consider any Items submitted to us to be at an increased risk of damage, including, but not limited to, Items:
with special requirements or instructions for cleaning;
with no label indicating cleaning instructions;
which are damaged or stained; and
bearing an extraneous or hazardous thing, e.g., pins, jewellery, coins, pens, etc. and at our discretion and with your consent may agree to provide the Services at your risk in respect of those Items.
Please ensure to thoroughly check all the garments for hazardous items e.g. coins, pens, keys, etc. as we hold no responsibility for any items lost or damaged as a result of the cleaning process.
Washing and Drying Process
As we process a high volume we will not be able to cater to personal requirements (e.g. temperature, washing powders, etc.).
We will separate the clothes into lights and darks for you. Although we will take the utmost care in doing this we will accept no responsibility if there is any bleeding or colour transfer during the cleaning process.
We will not be liable for damage to items as we wash by the load and do not inspect the care labels of each garment. For garments that need to be specially treated i.e. leather, silk, cashmere, fur, velvet and other delicate garments, please ensure that these items can be machine washed and tumble dried.
Laundry items are tagged by the entire order and not individually tagged. Therefore, we cannot accept any liability for missing items.
If your items require special care, kindly mention that at the time of collection by our agent and/or service partner. Any complaints received as a result of your failure to explicitly inform us about said special care will not be entertained.
If there is any problem with the Services:
Please contact our Customer Care by email at email@example.com or call 020-6530-3054 as detailed on the App and tell Us within a week;
You will not have to pay for Us to deal with your complaint. Complaints should be notified to Us within 24 hours of redelivery of any Item if you believe that We are in breach of our obligations under these Terms.
As a consumer, you have statutory rights if our Services are not carried out with reasonable skill and care, or if the materials used are faulty or not as described. Nothing in these Terms will affect your legal rights.
The price of the Services will be set out in Our price list as set out in the App and at www.getsimpler.in/pricing/ and will be the price in force at the time you place your Order. Our prices may change at any time, but price changes will not affect Orders that We have accepted in accordance with paragraph 3 or 4
Our prices do not include any taxes. Taxes will be added as applicable once we have accepted Items.
In the unlikely event of loss or damage to an item, We will pay compensation in line with standard industry guidelines. Our total liability to you in respect of each Item is limited to ten times the price we charge for the Services.
Subject to the following sub paragraphs, we will compensate (in accordance with paragraph 11) for loss or damage which is due to Our Negligence based on a thorough inspection.
We will not be responsible for any single item valued at more than ₹ 5000 unless otherwise intimated to us and agreed.
We will not be responsible for any loss or damage that is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of Our breach or if it was contemplated by you and us at the time we entered into a contract for the Services.
We only supply the Services for domestic and private use. You agree not to use the Services for any commercial, business or re-sale purpose, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be responsible for any loss or damage (including, without limitation) any colour loss, shrinkage or other damage, resulting from the following:
failure to notify us of any special requirements or instructions for cleaning the Item;
the fact that the Item has no label indicating cleaning instructions;
any existing damage to the Item at the time of collection;
any extraneous or hazardous thing left in or on the Item, e.g., pins, jewellery, coins, pens, buttons or embellishments, etc.;
our acceptance of Items which we agree to provide the Services for under paragraph 8;
our disposal of Items under paragraph 7;
We do not exclude or limit in any way Our liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
We will not be liable for any consequential loss
In the event we issue compensation for damage caused to Items in our care, be it monetary or a replacement, We reserve the right to retain permanent ownership of damaged Items.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
An Event Outside Our Control means any act or event beyond Our reasonable control, or the reasonable control of any of our Service Providers including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or closure or failure of public infrastructure or public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
We will contact you as soon as reasonably possible to notify you; and
Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control; or
You may cancel your Order under paragraph 5 or We may cancel it under paragraph 6.
If your Order is cancelled We will return your Item(s) to you at no cost to you.
We are Simpler Utilities Private Limited - a company registered in Pune under the Companies Act, 2013.
If you have any questions or complaints, please contact Us. You can contact Us by e-mailing Us at firstname.lastname@example.org, or calling us on our Customer Care number.
If you wish to contact Us in writing, or if any paragraph in these Terms requires you to give Us notice in writing, you can send this to Us by e-mail on email@example.com. We will confirm receipt of this by email. If We have to contact you or give you notice in writing, We will do so by notification via the App or by e-mail to the address you provide to Us in the Order.
We will use the personal information you provide to Us to:
provide the Services;
process your payment for such Services; and
inform you about similar products or services that We provide, unless you indicate that you do not wish to receive such communications by clicking the ‘Unsubscribe’ link at the bottom of any Simpler promotional email communication.
We will not give your personal data to any third party other than any Service Providers/Contractors involved in your order.
We check each and every Item before it is returned. However, if you are not completely satisfied then simply contact us within 24 hours of delivery and we guarantee to re-clean your items free of charge. Any re-clean requests submitted after 24 hours will be considered on a discretionary basis.
To request re-cleaning for your items please email our Customer Care team, explain the problem and attach any relevant photos. A Customer Service agent will contact you to arrange a suitable time for recollection.
The re-cleaning only applies to individual items which have been cleaned by Us.
Please note it is not always possible to remove stains. If we cannot remove a stain, customers will be informed accordingly. In this instance, we are not able to offer a complimentary re-clean.
Vouchers are subject to expiry dates and value for particular promotions.
These terms apply to all vouchers and are subject to Our full service terms and conditions.
Vouchers cannot be used in conjunction with any other voucher or any other offer.
Only one voucher or code may be used per transaction.
Vouchers are strictly non-transferable, and have no cash value. Placing a voucher for sale is strictly prohibited and renders the voucher void.
We reserve the right to reject a voucher with reasonable cause.
We reserve the right to withdraw offers at any time and without warning.
To benefit from the referral offer, the existing customer must use the referral code created in the app.
The existing customer will only receive their discount voucher once the referred friend has completed a transaction and the order payment has been processed successfully. Voucher codes will be issued by email or via app notifications.
Referral vouchers will not be issued for installations. We will only accept referrals for new customers.
Referral vouchers cannot be used in conjunction with any other customer offer or promotion.
We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms.
This contract is between you and Us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
These Terms shall be governed by, and construed in accordance with, the laws of India, without reference to principles of conflicts of law. The parties agree that the courts of Pune shall have exclusive jurisdiction over any dispute arising from or relating to these Terms, the Application or the Website. You expressly consent to the personal jurisdiction of said courts and waive any objection to such personal jurisdiction based on forum non conveniens or any other basis.